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With over 25 years in hospitality including service, training, marketing, operations, reservations, and revenue management. All of these combine to generate a progressive and balanced viewpoint of how and where your business can change to take advantage of current trends & customer expectations.
  • Service Marketing - Making you more competitive by better understanding your service and your customer's expectations.
    • Service Analysis.
    • Secret Shopping.
    • Customer Relationship Marketing
    • Service Blueprinting
  • Hospitality and Service research, training, and development.
    • Amenity Structuring.
    • Revenue Management.
    • Staff Training.
    • Recognition Program.
  • Market Analysis.
  • Brand Development.
    • Brand Development
    • Improving your brand.
    • Analyzing your brand.
  • Client & Customer Surveys and Analysis.

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Testimonials

"Curt Baker is an innovator, a broad minded thinker who when challenged with a task, can provide a thorough, well summarized plan to accomplish any request or goal!"

Terri Suiter, Marriott Guest Services

"In my ten years as a Hotel manager and five years running my own business, I have never met another person with a stronger desire for excellence. Mr. Baker strives and succeeds in accomplishing the difficult task of increasing both profits for the company and exceeding guest expectations. His attention to the smallest details and his strong ethics make Curt the perfect trainer."

David Hult - Co Owner Cash Flow Experts

"Curt's outgoing personality enables him to train groups and individuals with ease. He is knowledgeable in what he trains and efficient in answering questions and addressing concerns."

Keith Fehr - Manager Marriott Vacation Club

"Care..Commitment..Dedication..These are the hallmarks of successful people. These are the qualities that Curt Baker puts into everything he does. Curt knows the hospitality business and brings a passion for it that benefits any lodging operation from two rooms to 2000 rooms."

James F. Hales - Manager Marriott Vacation Club International